California based social network, Twitter has been valued at over 1bn but so far has no way of earning revenue. However, they have recently introduced a plan for ‘promoted tweets’. The move is in a bid claw at some of the 1bn of its estimated value as it so far does not make any money. Since 2006, Twitter have managed to resist the call of traditional advertising, claiming they are looking to build value before profit.
The new ‘promoted tweets’ are an unconventional service that co-founder, Biz Stone describes as “ordinary tweets that businesses and organisations want to highlight to a wider group of users”.
In order to avoid spam or the downfall of twitter, the executives maintain the tweets “resonate with users” meaning that if users don’t retweet it or reply to it, it gets deleted. Twitter hopes this rule will control the relevance of promoted tweets. At first they will appear at the top of relevant searches but a second development will see them integrated into the feeds of individual users.
Thousands of large and small companies have made use of twitter, some commercially, some just to have a presence but only a small amount have generated a truly substantial income from use of the service. They have been able to create ROI and boost customer loyalty and satisfaction. Starbucks has primarily used Twitter as a promotional tool but also a place for customer service. It has been hugely successful in promoting customer interaction and relationships with the brand.
There was a great amount of negativity surround the Starbucks brand as it forced it’s overpriced coffee down the throats of every high street consumer. A Coffee shop on ever street corner was the part of the company motto and their thirst for monopolisation had damaging effects. By using twitter the company has been able to be more personal with their customers and the new promoted tweets should allow them to target their promotions at relevant consumers with high conversion rate.
Experts have said how companies like Starbucks could provide offers and discounts to anyone who ‘retweets’ a message which could provide a huge level of ‘word-of-mouth’ promotion at no extra cost than the original tweet.
Starbucks have also begun to offer discount to customer who bring their own mugs rather than using disposable cups in a bid to tackle their environmental impact.
Posted under Internet Marketing
This post was written by Tom Doerr on April 20, 2010

